Shipping policy
The majority of our products are custom/made to order and have varying turn around times. Most items ship within 5 days-6 weeks of purchasing depending on the item(s). Do not hesitate to reach out via email with any concerns, are needing a more specific turnaround time estimate, or if you needing an item by a certain date.
- We may offer local delivery and/or pickup for local customers within 20 miles of Richmond, KY. If offering, Pickup and delivery turnaround times are no different.
- All products will include a tracking number. You will receive an email with tracking information when your order ships.
- Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.
- These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products to fulfill your order.
*If there is a problem with your order or if your item arrives damaged- email us at contact@coastalhillscreations.com and we will help get the situation resolved quickly.
Please leave a note at checkout or email us if your item delivery is time sensitive or if you'd like to upgrade your shipping. We understand that an item may be for a special occasion and we will do whatever we can to get it to you in time for your special day. With this, please understand that we may not be able to accommodate depending on the item(s).
We currently do not offer International shipping at checkout due to inconsistent pricing calculations. Please email us at contact@coastalhillscreations.com if you'd like to ship an item internationally. We can talk more in depth about the order you are wanting to make with us.